Join WellnessFX and Make a Difference

WellnessFX is out to help people be healthier by creating the world’s best platform to track and improve personal health. We integrate biometric assessments (based on blood samples) with personalized health recommendations from practitioners into our beautifully simple web visualization.

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Culture

We have a strong mission of improving health, and this begins at our office. We offer a pantry full of healthy snacks, fresh organic fruit, and several refrigerators full of nutritious food. Every desk in our office can be raised and lowered, with an array of standing and sitting options to keep our bodies moving and blood circulating throughout the day.

Expect daily physical challenges, stupid human tricks, a constant stream of mediocre jokes, and a team aggressively trying to improve the health of their customers.

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Benefits

  • Competitive salaries and equity packages

  • Generous health, dental and vision benefits

  • Tasty, healthy snacks and lunch food

  • Flexible vacation policy

  • Weekly (sometimes themed) happy hours

  • Macbook + adjustable standing desk workstation

  • And of course, use of our service to improve your health

Start your new career today!

Customer Support Team Member

Contract to Hire

WellnessFX is out to help people be healthier by creating the world's best platform to track and improve personal health. We integrate biometric assessments (based on blood samples) with personalized health recommendations from health practitioners into our beautifully simple web application.

Looking for a smart, personable and health-minded individual to join the WellnessFX team in providing an awesome experience for our members. If you love learning new things, working in a fast-paced environment, adapt easily to change, and are an all-around happy, fun and friendly human being, you should check us out.

Our ideal candidate has a customer service background, preferably in an online and/or healthcare environment. This individual exhibits good judgment and a proactive, “get it done” mentality and genuinely enjoys solving problems and helping people. (*Weekend hours may be required!)

Responsibilities:

  • Respond to email/chat/phone inquiries
  • Provide prompt, courteous, friendly customer service
  • Update support information and FAQs
  • Translate customer feedback into product ideas and share with WFX team
  • Troubleshoot technical issues and file bugs when necessary
  • Resolve customer issues with resourcefulness and creativity
  • Follow up with fulfillment partners
  • Handle scheduling issues
  • Misc. duties as needed
  • Client confidentiality is a must

Required skills:

  • Customer support experience (ideally 1 to 4 years)
  • Attention to detail is a must
  • Excellent follow through
  • Ability to work independently
  • Strong verbal/writing skills
  • Provide prompt, punctual, courteous service
  • Ability to work calmly and effectively under pressure
  • Highly organized
  • Time management skill sets are key

Desired skills:

  • Experience using Zen Desk
  • Experience in the health care industry
  • Experience in online support
  • Experience with email/chat/phone support
  • Some accounting experience
  • Understanding of HIPAA
  • Sense of humor

To apply

Please submit your résumé and let us know why you'll be a good fit.

Apply now
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    We're on the edge of The Mission in San Francisco

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    We grow our own sprouts

  • Balance

    We don't stop at standing

  • Hack

    We're not afraid to hack

  • Dog

    We're friendly-dog friendly